Amullya Shinde

Assistant Manager - Retention

BYJUs•  February 2021 - March 2023•  Bangalore

Assist customers by providing information and resolving their complaints. Responded to questions and concerns about service, and escalate calls appropriately. Retaining the customers who are in and out of the refund timeline. Upgraded service and offer additional service packages or options. Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.

Product Specialist

BYJUs•  November 2019 - January 2021•  Bangalore

Onboard students and maintain accurate and complete student records as required. Observe and evaluate students work to determine progress and make suggestions for improvement. Guide students to use product effectively. Guide and counsel students with academic problems, or special academic interests. Ensure excellent post sale support by Meeting customer expectations and satisfaction. Provide information, guidance, and preparation for the examination. Coordinate between logistics and technical teams.