Samantha Flanigan

Quality Assurance Analyst I

Centene Corporation•  September 2020 - Present

• Verified and validated new features, functionalities, and enhancements for Centene’s back-end and internal applications. • Worked with complex database queries in Microsoft SQL Server Management Studio and PL/SQL Developer • Worked closely with Business Analysts, formulated test plans, prepared test cases, executed tests, and fully documented and reported the results. Test cases were developed and documented based on business requirements, functional and technical requirements, user stories and business use cases • Provided defects reports, test status updates and QA UAT signoffs to assigned managers • Collaborated with cross functional teams and provided QA support for scheduled deployments/releases • Performed Functional and Regression testing on applications • Use test management applications/tools such as Jira and Q-Test. Later introduced to TOSCA application

IT Service Management Consultant

FDM Group•  June 2020 - Present

• Received training in the following modules for 3 months: 1. Professional Skills 2. SQL (queries, joins, sub-queries, window function) 3. UNIX (loops, functions, parameters) 4. Excel/VBA (pivot charts, data analysis, what if analysis, macros) 5. Finance (equities, bonds, derivatives, risk, trade lifecycle) 6. Project Support Office (agile, scrum) 7. Project Management (scheduling, organizing) 8. Business Analysis (requirements engineering) 9. ITIL (incident and project management)

Geometry & Algebra Tutor

Practice Makes Perfect•  December 2019 - June 2020

- School: Truman High School • Broke down complex problems daily to meet individuals learning curve within the classroom • Provided a positive environment for students to ask questions and improve learning experience by working closely with the main teacher • Acquired skills in communicating information in a comprehensive manner to students of different strengths, improving their exam test scores and overall understanding • Developed strong leadership skills, presenting to the classroom and individual students daily • Gained strong interpersonal skills, working with students, teachers, and parents of different backgrounds

Reporting Analyst, Strategy and Business Unit

Sagicor Bank•  August 2018 - June 2019

• Extracted and aggregated data from large dataset using SQL • Created reports to interpret customer behavior, utilization, trends and presented data in a graphical format using MS Excel and Power BI to assist managers and vice presidents with decision making • Designed and developed weekly, monthly and quarterly reports as required by the different business units • Created data dashboards that visually tracked, analyzed and displayed key performance indicators (KPI), metrics and key data points that monitored the health of the business • Liaised with IT Reporting Team, developed and automated reports, which improved the understanding of client behavior • Maintained reports, identified immediate anomalies that could lead to revenue leakage • Ensured that standard reporting was completed and circulated within designated deadline and consistently found creative ways to optimize the reports

Junior Analyst Intern, Payments Unit

Sagicor Bank•  June 2018 - August 2018

• Collaborated with other team members and examined vast dataset, provided insights, predictions and reports to supervisor; ensuring that data integrity was upheld • Assisted in the segmentation of the credit card consumer portfolio • Successfully validated various revenue lines for Payments (Acquiring and Issuing)

University of the West Indies, Mona

Mathematics, BS•  September 2015 - September 2019

Actuarial Science