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zmikemode has not earned any certificates yet.
Work Experience
Business Analyst / Scrum Master
Labatt Breweries Ontario•  October 2022 - Present•  Toronto, Ontario
Conducted in-depth analysis of application users, leading to the restructuring of roles and permissions framework. Streamlined the process for assigning users to appropriate roles, bolstering the security posture of the application. Performed thorough testing, including user acceptance testing (UAT), to identify and resolve issues before Salesforce updates went live. Facilitated communication between business stakeholders and technical teams, ensuring clear understanding of requirements and project status. Assisted in agile project planning and resource allocation to ensure timely delivery of Salesforce solutions within scope.
IT Intern
Labatt Breweries Ontario•  May 2022 - September 2022•  Toronto, Ontario
Developed SQL queries to extract and analyze log data from SQL servers, utilizing Power BI for real-time visualization, aiding in the detection and response to events. Spearheaded the automation of various processes using VBA Excel Macros, enhancing operational efficiency and reinforcing standardized security measures.
Technology Specialist
Zale Apparel•  September 2021 - September 2022•  Toronto, Ontario
Developed and enhanced order fulfillment processes and bolstered security measures across various store functions. Strategically integrated diverse technologies to optimize customer engagement while prioritizing cybersecurity considerations to safeguard customer data and privacy.
Education
Ryerson University
Bachelor of Commerce•  September 2018 - June 2022