Yunus Ahmed

Customer Service Representative

TELUS Digital•  November 2024 - Present•  Riga

In my role as a customer service representative, I provide expert technical support and digital marketing guidance to advertisers on one of the world’s largest social media platforms. Help advertisers utilize products more effectively by providing technical troubleshooting support for a variety of service-related issues.

Data Analytics Internship

AI variant•  September 2024 - December 2024•  Remote

Gained hands-on experience with Advanced Excel for data analysis and reporting. Developed SQL proficiency for querying and managing datasets. Created interactive dashboards and reports using Power BI.

Customer service specialist

Euro Live Technologies•  July 2022 - January 2024•  Riga

Managed high-stress situations effectively, maintaining professionalism under pressure. Resolved customer complaints empathetically, enhancing customer loyalty and repeat business. Handled escalated calls efficiently, ensuring satisfactory resolutions for both customers and the company. Responded to customer requests for products, services, and company information.

AR associate

Eminent Bpo solutions•  March 2020 - March 2021•  Bangalore

Specialized in managing and resolving pending insurance claims for U.S. healthcare providers. Analysed and processed claims from Medicare, Medicaid, and private insurance companies to ensure timely payment. Collaborated closely with healthcare professionals to verify patient information and address discrepancies. Followed up on denied or delayed claims to facilitate prompt resolution. Applied strong understanding of medical billing codes and insurance regulations in daily tasks. Ensured accuracy and efficiency in claim resolution with meticulous attention to detail.