Youssef Fathy

Analytics Lead

Zumra•  July 2024 - Present•  Cairo

Established the analytics department, implementing data processes that improved operational efficiency by 20% across key business functions. Developed and maintained data pipelines and reporting systems to track KPIs, increasing data accuracy by 25% and reducing reporting time by 30%. Collaborated with cross-functional teams, aligning data strategies that resulted in a 15% increase in supply chain efficiency and a 10% reduction in customer churn. Led the design and implementation of over 10 dashboards and visualizations in Tableau and Power BI, enabling real-time performance tracking and driving a 20% increase in decision-making speed. Drove advanced analytics initiatives, including forecasting and trend analysis, which boosted sales forecast accuracy by 15% and improved customer retention by 12%. Mentored and trained a team of 3 data analysts, enhancing their analytical skills and improving the quality of insights by 20%.

Senior Data Analyst

Suplyd•  October 2022 - June 2024•  Cairo

Led data workflow optimization, enhancing overall business performance by 60%. Developed unified business reports using Tableau, Google Data Studio, and Google Sheets, improving decision-making across departments. Collaborated with cross-functional teams to identify KPIs and design data visualizations for high-level business insights. Managed critical growth reports from ERP systems, resulting in a 20% increase in data accessibility for decision-makers. Participated with data scientists and engineers to streamline cloud database creation, driving data accuracy and operational efficiency.

Senior Regional Retail Analyst

Swvl•  June 2021 - September 2022•  Cairo

Spearheaded competitive analysis initiatives, improving operational efficiency by 35% within 2 months. Coordinated with management to align performance targets and work plans, contributing to a 15% productivity increase. Delivered cross-sectional and time-series performance analyses to ensure compliance with SLAs and optimize productivity. Established unified visual reports across multiple platforms, ensuring standardized business metrics across regions.

Senior Performance Analyst

Swvl•  January 2021 - May 2021•  Cairo

Improved supply chain efficiency by enhancing KPI tracking, resulting in a 95% reliability and fulfillment rate (up from 60%). Identified process inefficiencies and implemented solutions that increased operational efficiency by 25%. Delivered monthly and quarterly reports, providing actionable insights into supply chain performance. Led a cross-functional team in optimizing compensation models, leading to a 10% increase in team performance.

Supply Growth Analyst

Swvl•  August 2020 - December 2020•  Cairo

Reduced operational costs by $4,500/week through the implementation of a vendor acquisition bonus system. Designed and introduced SQL-based data collection and storage solutions, improving data access and retrieval times. Led training sessions for 5 new team members, enhancing team competency in Google Sheets and project management.

MENA Onboarding Specialist

Uber•  June 2018 - May 2020•  Cairo

Spearheaded onboarding processes for over 500 new restaurant partners, streamlining operations and reducing onboarding time by 25%. Trained and supported new partners on platform usage, compliance, and customer service best practices. Coordinated with internal teams to ensure smooth integration of restaurants onto the Uber Eats platform, resulting in a 30% increase in partner retention. Conducted data analysis on onboarding success rates, identifying bottlenecks, and improving process efficiency by 15%. Managed post-onboarding follow-ups, ensuring continued partner satisfaction and compliance with company policies.

Back Office Executive SME

Careem•  April 2017 - May 2018•  Cairo

Managed and resolved operational issues for SME clients, ensuring 95% SLA adherence and enhancing client satisfaction. Handled escalations from the support team, providing data-driven insights to streamline issue resolution processes. Developed process improvements that reduced response time for SME client requests by 20%. Collaborated with cross-functional teams to ensure smooth execution of projects and improve service delivery for key accounts. Monitored back-office workflows and implemented optimization strategies to improve operational efficiency.