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Systems Associate
Infosys Limited• November 2020 - Present
Hi, I am working as Systems Associate at Infosys, Joined as an Operations Executive in the year 2020. PROJECT EXPERIENCE - I have been working as a technical support in Tidal HPE since 2021. 1) Closely working with Linux servers, ServiceNow Tool. 2) HPE Tidal Automation. 3) Trouble Shooting if any issues with agent servers. 4) Monitoring the Tidal Consoles. 5) Taking care of ServiceNow incidents 6) Onboarding of new applications. 7) Enabling and disabling the jobs groups and work groups. 8) Installing agents (Both windows and Unix). 9) Handling MI calls. 10) Resolving issues without escalations. 11) Regular server health check-ups. 12) Bringing up the agents back if it is down in the server side. 13) Training for newly onboarded resources to the project
Education
Andhra University, Visakhapatnam
Computer Science, BS• June 2017 - September 2020
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