Chirag Shetye

Senior Associate

Hexaware•  October 2023 - Present

Analyzed and verified state-wise trip data across the UK, focusing on booking outcomes and denial rates to identify trends and patterns. Developed and implemented analytical frameworks to track and report on trip bookings, rejections, and denials, ensuring accuracy and reliability of data insights. Evaluated the completeness and accuracy of necessary forms required for trips, streamlining the processing workflow across different states. Successfully improved the percentage of trips booked by 94% and reduced denial rates by 90%, contributing to enhanced operational efficiency and customer satisfaction.

BAU STL(Senior Team Leader Business Analyst Intern)

Ozibook•  September 2023 - November 2023

Creating Meeting Minutes. Use to handle BA Interns to get qualified Lead Generation/Email Market/Content Creation. Making Daily report and assigning daily tasks for the Interns. Hosting meeting with the Technical Assistant & Data Analyst team to brainstorm & Collab with the existing projects and improving the quality of the project as per the client requirements.

Senior BAU Associate

WNS Global•  August 2022 - June 2023

Extracting resolved customer queries, reducing complaints by 15% and achieving a 95% satisfaction rate. Conducted Quality Analysis, leading to a 20% improvement in data accuracy. Executed Python-based Exploratory Data Analysis and cleaning, cutting data processing time by 25%. Produced daily performance reports using MS Excel, enhancing data visualization by 30%.

Senior AR Associate

GEBBS HEALTHCARE•  February 2021 - August 2022

Use to sort data of the customer insurance wise in Excel and forward the claim of the customer for the Provider and the Insurance. Sharing the Resolved and approved claims to the client for further processing for Medical Billing.