Whitney Yuen

Assistant IT Manager

Vocational Training Council•  December 2021 - December 2023

• Define strategic plan on Student Admission issues, including planning, development, implementations and enhancements • Manage a team of 10 people, providing guidance and support to ensure successful completion of student admission projects • Lead team members in supporting and maintaining on Student Admission operation, Hall Admission System and Trade Test Registry System • Carry out feasibility studies and requirement studies in formulating and enhancing IT solutions • Perform system, workflow and operation designs on Student Admission operation, Hall Admission System and Trade Test Registry System • Liaise with Admission Office for requirement collection, system implementation, bug fixing, user acceptance test and deployment • Arrange upgrade external libraries, regular server patching, security code scanning and drill on disaster recovery to fulfill ISO27001 requirements • Assist in application process on Study Subsidy Scheme For Designated Professions / Sectors for THEi Registry, Part-Time Day and Part-Time Evening • Maintain quality performance on whole ITSD department

Analyst Programmer

Seamatch Asia Limited•  October 2018 - December 2021

Working for Vocational Training Council, here are the job duties: • Design and implement Admission Portal for student online application • Smoothen Central Admission process by auto batch screening and offering and reduced human resources by 50% • Embed Queue-IT logic to different Admission Systems for security protection • Smoothen the operation on Study Subsidy Scheme For Designated Professions / Sectors for THEi Registry • Enhance a responsive layout for Admission Systems • Design and implement Cloud Offer Announcement for delivering Indicate Offers result to applicants • Enhance functions allowing multiple direct offers and edit Q score with status on Application Processing Module • Verify and test on code provided from vendor for Admission Systems - Application Submission Module and WebAS • Set up Admission Systems application on Window and LINUX environments • Be a secondary support on Admission Systems • Set up data for different Admission Exercise • Liaise with Admission Office for system implementation, bug fixing, user acceptance test and deployment • Arrange and tender for organizing IT training courses for all VTC staffs

Solution Developer

PCCW Services Limited•  July 2016 - October 2018

• Develop, utilize and test websites for ad hoc projects: 1. Customer Relationship Management project 2. hkcsl online shop 3. Springboard Mobile (hkcsl / 1O1O mobile order creation system) 4. True Name registration for China mobile 5. ECR Terminal interface • Setup data for Springboard Mobile • Handle users enquiries on Springboard Mobile