Daniel Wallace

Senior Support Engineer

Act-On Software•  March 2018 - Present

I provide technical solutions for our global customers on this enterprise level software service. My friendly demeanor and clear communication skills are on display daily, as I work cross functionally with teams across the organization. Working both remotely and in the office, I am responsible for prompt customer solutions. I investigate and document technical issues, mentor others on my team, and enjoy developing better tools for our efficiency. I started at the TSE level and was promoted to senior at my 2nd year mark. My work involves client side troubleshooting and server side investigation using command line tools and log services such as Splunk. I support our integration with a vast array of 3rd party platforms and services, and assist customers using our API. I help with their mail operations, and ensure complete setup and configuration. I am also familiar with various team softwares such as Zendesk and Atlassian tools. I'm currently in an internship with our applications team; attending their planning and design stand ups, and pairing with them to develop my skills. I meet regularly with other engineering teams for stand up or support ticket triage. I've also had the opportunity to stretch my developer skills contributing to a company hackathon and developing a Chrome browser extension tool for our support team.

Tech Academy Portland

Computer Programming , Certificate of Graduation•  October 2016 - April 2017

15 Week Software Development Bootcamp focused on C# ASP.NET development in Visual Studio. Courses in Python, MicroSoft SQL Server, and web technologies including HTML, CSS, JavaScript, jQuery and Bootstrap. Also technology foundations, development industry introduction, version control, and project management coursework, culminating in a two week partnered live project.