VYOM MODI

Senior Product Engineer

Sprinklr•  June 2024 - Present•  Gurugram, India

Spearheaded the development of large-scale modules (RTS, VoiceBot, Sip Registry) that are integral to Sprinklr’s service offerings, improving reliability and performance for major clients. Collaborated across teams to contribute to the backend architecture of CPass Telephony, driving innovation in new product lines.

Product Engineer

Sprinklr•  July 2022 - May 2024•  Gurugram, India

Developed and scaled the VoiceBot and RTS services to handle over 200,000 daily calls, delivering near real-time performance across a robust distributed architecture. Led end-to-end management of RTS, ensuring 99.9% uptime and system resilience. Optimized infrastructure, resulting in a 50% reduction in operational costs through enhanced database performance and strategic system improvements.

Product Engineering Intern

Sprinklr•  January 2022 - June 2022•  Gurugram, India

Contributed to the development of Voice-care Bot and Real-Time Speech systems in Node.js, transitioning to a more scalable Java-based architecture. Authored comprehensive documentation, contributing to enhanced knowledge sharing and system maintenance.

Product Engineering Summer Intern

Sprinklr•  June 2021 - July 2021•  Gurugram, India

Developed Git Blame for Test Failure, an accountability tool that enhanced debugging efficiency by 30%, by integrating Java, MongoDB, and AWS S3. Integrated Slack API for automated notifications, boosting team communication and operational responsiveness.