Voleti Raghuram

Sr.Network Support Engineer, SD-WAN Lead

SmartIMS•  August 2018 - Present

Client: Advance Auto Parts (USA) having 5000 stores in USA. Routing/Switching: • Good experience in most of the widely used routing protocols (BGP, MPLS, IPSEC, DMVPN, OSPF, L2VPN and L3VPN). • Good experience is switching protocols (STP, VTP) and redundancy protocols (HSRP, VRRP). • Troubleshooting critical issues in live network environments. • Configuring multi-vendor routers and switches (Cisco, Juniper, Nokia/AlcatelLucent, Ruckus). • Designing new architectures for advance solutions. • Upgrading devices to latest software versions. • Good experience in troubleshooting Ethernet, T1/E1 serial circuits. • Creating Visio based on inputs provided by easily understanding the network design. SD-WAN: • Good knowledge in basic SDWAN functionality. • Actively worked on multiple SDWAN vendors (Silver Peak and 128Technology). • Good understanding of control and date plane functionalities in SDWAN. • Worked on deploying and maintenance of end to end SDWAN solutions for big customers in cross borders. • Good understanding of integration of DevOps and Automation in SDWAN • Working as an SME for 128 Technology SDWAN solutions supporting large clients. • Leading a team of 25 wonderful engineers currently handling one of the most prestigious projects of deploying SDWAN solution over 4500+ locations. • Integration of Voice/Data services over SDWAN with seamlessly enjoying the benefits of easy management of environment in SDWAN. • End to End understanding of core concepts of SDWAN technology irrespective of any vendor/provider. • Integration of UCAAS service over SDWAN. • Integration of automation using Python and Json scripts to manage remote routers from orchestrator for any major changes. Voice/UCAAS: • Good experience in deploying SBC (session boarder controllers) as voice gateways for multiple clients. • Excellent understanding of SIP call flows and SIP trunking. • Integration of VoIP services over advance network solution using UCAAS and SDWAN. • Troubleshooting escalated/chronic issues related to voice services. • Performing live captures of SIP call flows for troubleshooting complex voice issues. • VoIP phone configuration and designing Security: . Get involved in Cisco ASA firewall troubleshooting whenever we have a situation. . Hands on VPN configuration (IKEv1/v2) . Knowledge on F5 LTM load balancer

Network Engineer

Aricent•  September 2017 - July 2018

• Trained on SD-WAN product Velocloud. • Being a second line engineer should follow the below the responsibilities and guide the level 1 team. • Follow established Incident, Change and Problem management processes in order to meet agreed upon SLA’s and propose improvements that can improve resolution time • Understand networking best practices and apply them for both new requests and incidents • Execute network hardware and software upgrades across the globe to make sure that the network is up-to-date while minimizing network interruptions • Perform regular network failover testing to validate network redundancy is configured correctly and operational • AWS cloud monitoring lambdas, EC2 instances, billing, OTA, alarm analysis, cloudwatch etc.

Network Consultant

Vodafone Gloabl Enterprise•  September 2016 - September 2017

• Handling issues of PEs and CEs, Vodafone cloud network (Alcatel,CISCO IOS-XR/XE, Arista) as a part of troubleshooting. • Troubleshoot network and software application store solve operational issues and restore services. Interacting with premium customers of Vodafone globally. • Provide On call-support (24X7) and troubleshoot issues related to Network environment • Effective multi-tasking and responsible for queue management as per the SLA.

Technical Support Engineer, L2, Networks

Redcentric PLC•  August 2015 - September 2016

• Handling 2nd Level escalated issue from customer and to provide resolution by either giving a temporary fix or Permanent fix based on feasibility. • Coordinating and escalating of issues to different Service Providers for the WAN outages or any routing related issues in their cloud. • Remote support & co-ordination with Field engineers to resolve faults. • Hands on experience in Managing & Troubleshooting LAN & WAN Networks.

Network Administrator

Smart Search IT Solutions Pvt. Ltd•  June 2013 - August 2015

• To coordinate with Vendors and 3rd Parties on priorities based in situation and impact to customer business. • Ensure customers are regularly updated about the ongoing issues.