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Software Engineer
capgemini•  November 2017 - January 2020
• First line of support, monitor the jobs in TWS and report issues and job abends to L2 team. • Monitoring jobs and reporting issues DBA/L2 team during Critical window to avoid delay in merchant payments. • Performed the recovery of failed TWS jobs as per known error document. • Maintained processed transaction summary report in MS-Excel which was very important for business operations team to measure performance of batches. • Support patching activity-- Stop and resume TWS batches, perform sanity checks to make sure application is up and running fine. • Monitor WEBGUI NETCOOL alerts and report issues to concerned team. • Ticket escalation to the next level of support i.e. L2 team. Environment: Oracle SQL, TWS, Service First(Ticketing tool), Unix, Event Management
Software Engineer
Tata Consultancy Services Ltd•  August 2015 - February 2017
Third Party Payroll-- Future Focus Infotech Vodafone Unified Prepaid Support System (UPSS) is a central system across Vodafone Operating Circles, supporting prepaid. • Extracting and sharing bulk data for TRAI audit purpose. • Monitoring CEO SMS activity and informing performance issue to DBA team. • Query building for Ad-hoc operational requests to support audit. • Code issues: Identified and highlighted multiple code issues to DEV team with analysis. • Data issues: Identified multiple data issues and highlighted to concern teams. • Handling incidents raised by clients and resolve within given SLA. Environment:Remedy (Ticketing tool), Oracle SQL, PL/SQL, PL/SQL developer IDE
Education
University of Pune, Pune
Software Engineering, BE•  June 2007 - May 2010
Bachelor of Computer Application
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