Viswanathan Muthukumaran

Quality Assurance Manager

Amazon•  June 2012 - Present

★ Experience in managing 25+ Quality Assurance and Service engineers; and, ensured highest quality product delivery by defining measurable metrics to gauge progress against objective Quality goals ★ Proficient in handling multiple projects and owned test strategy & mechanics for the incremental device software launches. Ensured automated & manual test beds are prepared for consumption by the larger testing team. ★ Proficient in strategizing/implementing Java & Python based test automation (UiAutomator) frameworks to aid to Tablets device software testing. ★ Experience in CI/CD implementation using Jenkins and Pipelines. ★ Exceptional communication, collaboration, team building skills with proficiency at grasping new applications and testing concepts quickly and utilize the same in a productive manner. ★ Partnered with Program Managers, UX/Design and other cross-team stakeholders to align on the project priorities – rolled-up to use my Technical Program Management expertise. ★ Engineered operational excellence tools using PHP and REST APIs – created single-threaded, user-interface event-driven applications that are both stand-alone and those that access servers / services. ★ Conceptualized the launch retrospective analysis including pros and cons within the QA organization and had driven numerous action items out of the analysis to improve the areas that needed attention. ★ Redefined and designed job guidelines for the Quality Services organization and introduced a quasi-engineering path for the tech aspirants within the testing operations world.

Program Operations Manager

Amazon•  June 2012 - September 2015

★ Conceptualized the Business Model to onboard multiple subsidiary units and sellers to launch products with good quality Product Imagery on Amazon retail websites, ensuring rich experience for millions of customers. ★ Managed variability and unpredictability in demand - Created scalable operational capabilities by leveraging 3P vendors and in-house operations, and managed the production & quality of service. ★ Worked on planning and implementing the Vendor Portfolio catalogue that helped in onboarding the 3rd party units and successfully launched their service within the set schedule. ★ Modelled the Volume and Cost Operational Planning, and driven 4 end-to-end Financial Review cycles. ★ Restructured the Monthly Business Reports to derive utmost clarity out of the data for the Senior Leadership. ★ Authored strategic documents, including business requirement snapshots for new systems/processes. ★ Collaborated with engineering & operational excellence teams and drive local / global Kaizens, pushing innovation in the workflow and logistics for optimized operations. ★ Introduced improvements in Business Strategies & program managed deployment of automated workflows by working closely with the product development teams. ★ Experience managing front-line managers’ alongwith the overall span of 75 employees; had continuously raised the team’s bar by focusing on top tiers and growing them by giving challenging work activities. ★ Had been a techno-functional solutions provider, worked on fixing process bugs and requirements; trained and assisted the Engineers in understanding operations & problem resolving techniques, and ensured its compliance with Service Level Agreements.

Assistant Systems Engineer

Tata Consultancy Services•  September 2010 - June 2012

Worked on testing Finance & Supply Chain modules in ERP domain (PeopleSoft FSCM) - defined the Test Strategy and involved in preparing extensive documentation including the User Manuals & Testing Phases’ related documents. Helped the team in preparing automation test bed (using QTP and VBA Scripts)