Viktor Osetrov
@victorosetrov
Responsible for realspeaker.net more than 12 years
Personal Information
My Resume
Badges
Certifications
Work Experience
Senior Support Engineer
Intellync•  April 2024 - Present•  Kilkenny
Providing technical support for 2 IoT products: > Feedlync (Feeding automation tool and analytics) > Herdlync (Herd Management CRM System). There both like Google for dairy farmers.
Technical Support Engineer
Zendesk•  May 2021 - November 2023
• Expertise in JavaScript, APIs, integrations, Help Centre/knowledge bases, web widgets, SDKs, analytics and logs searches, PMEs, chats, and databases - provide technical support to B2B clients.
Technical Analyst
accenture•  August 2019 - May 2021
Contract with Google DV360 • Offered technical support for DV360, the world's leading real-time bidding solution from Google Marketing Platform. • Resolved B2B level client issues, including debugging, APIs, discrepancy, probability/statistics, and tech data analytics, data visualization.
IT Roll-out Engineer
Hewlett-Packard•  June 2019 - August 2019
Contract. Performed a lifecycle refresh and updates of 300+ PCs, servers and peripherals.
Web Developer
RealSpeaker•  August 2016 - April 2019
• Managed IT operations and web development. • Handled research and client interactions.
Software Engineer
RealSpeaker•  January 2012 - August 2016
• Played a crucial role in the company's growth from inception, launching a software product. • Managed a team of 5 engineers.
Education
National College of Ireland
Computer Science, MS•  January 2022 - April 2023
Higher Diploma in Science in Computing (Software Development) Modules: Software Development Web Design and Client Side Scripting Object Oriented Software Engineering Introduction to Databases Data Structures Career Bridge Computer Architecture Operating Systems and Networks Algorithms and Advanced Programming Distributed Systems Project
