Danish Verma

Marketing coordinator | MIS Executive

GEMLAB (Venus Enterprises)•  November 2023 - Present•  Amritsar, Punjab

Deploy and manage chatbots to improve customer interaction and streamline business processes while managing CRM software, i.e,TeleCRM. Analyse leads and reports to provide actionable insights that support business growth and decision-making with help of Excel and Powerpoint. Create and maintain job descriptions to meet staffing needs and align with organisational goals. Support overall business operations by ensuring efficient workflows and providing cross-departmental assistance.

Retail Banker BBG/BLG

ICICI BANK•  June 2023 - November 2023•  Amritsar, Punjab

Achieved 100% of sales goals for bank products and services, surpassing performance metrics for customer service by 20%. Utilised comprehensive product knowledge and strong interpersonal skills to effectively communicate the benefits of new products, resulting in a 30% increase in client adoption. Implemented a proactive communication strategy that included regular check-ins with clients, leading to a 15% decrease in customer churn rate.