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Software Support Engineer Intern
Meltwater•  January 2024 - June 2024•  Bangalore
ˆ Worked on a project involving multiple custom solutions to monitor the API status of various applications. ˆ Deployed the project on AWS, utilizing Beanstalk and CodePipeline for automated backend deployment and management, and Amplify for streamlined frontend hosting and continuous integration. ˆ Utilized CI/CD pipelines and GitHub to automate deployments for each code push, ensuring efficient and reliable updates. ˆ Effectively handled customer support tickets raised through JIRA in the Technical Support Department. ˆ Gained comprehensive knowledge about the application to provide accurate and efficient support. ˆ Assisted in identifying, troubleshooting, and resolving technical issues for customers. ˆ Collaborated with development team to escalate and resolve complex technical problems. ˆ Created and maintained documentation for recurring issues and solutions to enhance the knowledge base. ˆ Communicated effectively with customers to understand their issues and provide timely updates on ticket status. ˆ Learned and applied best practices in product support and customer service.
Education
Christ University
Computer Science, MCA
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