Timmy Hunter

Information Technology Support

Goldbelt, Inc•  April 2024 - Present

Assist with hardware and software related IT issues for Goldbelt associates via email/ticketing system. Support Director of Technology on project to advance technology within the organization. Help monitor Azure resources and ensure backups for critical servers are being done. Recommend changes to the organization to help better management of device handling. Assist team members with issues and/or projects they may be on. Help create guides and SOPs for a wide range of technical services. Recommend automation ideas to help streamline IT services and company productivity.

Sr. Technical Support Representative

Ferguson Enterprises•  December 2019 - April 2024

Assist with advance hardware and software related IT issues for Ferguson associates via phone/chat/email/instant message with software downloads/repairs, workstation issues, from requests, Windows OS maintenance, and mobile devices. Provide top tier support for hybrid work utilizing Conferencing Room Equipment (Microsoft Teams Managed Rooms [Crestron]). Keep track of associates’ contact with IT by using ServiceNow ticketing system. Help mentor and training new associates that job the Ferguson IT Service Desk team. Assist with Azure VM management ranging from creating VMs to troubleshooting. Configured conference room management system and ensured connection between devices, the portal, and Azure. Part of the Leadership Team for Ferguson BRG (ERG), Building Pride as an Event Co-Chair Member where I coordinated events, created subcommittees, and worked towards driving inclusion and diversity. Monitor and respond to alerts and requests that come into the Service Desk. Provided ideas for automation.

IT Technician / Ticket System Manager

NDS Computers•  March 2018 - December 2019

Help manage small business networks, workstations, and service requests for a wide range of clients. Helped with all types of IT-related issues for all levels of the business. Managed in-house ticketing system to make sure tickets were being managed correctly and assist with any negative feedback. Monitor and respond to alerts in the client’s network, patch issues, and put into place new SOPs for the client.

Support Engineer/Programmer

Mobile Satellite Technologies•  September 2016 - May 2018

Help support satellite phone/internet/TV systems via phone/email with devices on boats/RVs/homes. Help program and load new satellite modems while testing and confirming functionality of the device before shipping out. Utilize an in-house database to control internet services and set download/upload speeds.

Assistant Network Admin

ITT Tech•  December 2015 - October 2016

Help with network/server monitoring and configuration of the Norfolk campus. Assist students and staff with basic IT support and troubleshooting and escalate more advanced issues to higher level teams, when needed. Assist with new semester refresh of labs by wiping lab computers with in-house software and reload devices with ITT Tech lab image.