Tushar Jha

software development engineering intern

Contlo•  September 2023 - March 2024•  Bangalore

• Successfully built a dynamic tagging system for Contlo Campaigns, introducing real-time tag suggestions and intuitive filtering options to optimize user interaction with campaign management. This has been used in over 1 lakh campaigns. • Implemented features like profile details, conversation tags and conversation notes in the user-interaction tool for Contlo clients which can be used as a 2-way communication channel between clients and their users. Added real-time account activity log system for more than a million user accounts for Contlo which displays the user activities on the platform. • Developed a conversation analytics dashboard as an internal-tool which is used to track the performance of customer support executives. This dashboard displays the performance metrics(conversations assigned/resolved/average resolution time) for the support executives. • Integrated the Whatsapp APIs to generate automated responses for user prompts based on certain matching keywords. These keywords are defined in the whatsapp settings along with the matching type(perfect match, fuzzy match) and the responses which are to be sent against these keywords. • Improvised the automated email generation for users by adding relevant product-variant information in the mustache html templates. Used GraphQL to fetch relevant details from Shopify API. • Played a pivotal role in optimizing the Ruby on Rails codebase, significantly reducing Honeybadger alerts and on-call issues. Addressed critical connection timeout issues using proper error handling techniques and retry mechanisms.