Thayne Schmid

IT Support Engineer

NextGen Automation•  April 2024 - September 2024•  Remote

Managed IT Services; Provide technical support to users, ensuring timely resolution of issues related to hardware and software; Assist in the development of new hardware and software applications, ensuring a smooth transition for users; Implement security measures and protocols to protect sensitive data and systems from potential vulnerabilities; Monitor and analyze system performance metrics to identify areas for improvement and optimization; Troubleshoot network issues and implement solutions to ensure reliable service for users; Conduct regular system audits to ensure compliance with industry standards and internal policies; Create and maintain documentation for IT processes and procedures to ensure knowledge transfer and continuity.