Travis Lannoye

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Work Experience

Software Engineer
PlanIT• November 2020 - March 2021
Primarily focused on the Hotspots application, a charting tool for analyzing health care benefits. Worked with Java classes and Webix JS components. Added new app features including a loading window, chart navigation, and an inactivity timer.
CPQ Systems Developer
Schenck Process• October 2017 - November 2020
Worked with Oracle CPQ development environment. Built and maintained configurations of filters, airlocks, valves, and other machine parts. Created price dating system for maintaining historical record of prices. Administered Oracle CRM system to users around the globe. Integrated CRM and CPQ systems together for internal business users and external partners.
Software Application Specialist
Insperity Time and Attendance• July 2009 - August 2017
Maintain expert knowledge of Timestar Time & Attendance software to provide continued support to Insperity customers. Consistent in customer service expectations while efficiently closing the most support cases on a day to day basis. Adapt communication styles to effectively relay problem-solving techniques to varying levels of HR clientele. Troubleshoot and resolve both hardware and software issues relating to Timestar software. Drive towards alternative projects at Insperity, including software development in new payroll coding and tech support group initiative for increased productivity solutions. Coach and develop new employees through group training sessions and one-on-one mentoring with live feedback.
End-User Support Representative
Quad/Graphics• January 2008 - August 2008
Answered questions via telephone and email from users of all areas in the business. Supported users with a wide variety of problems, including Canon printers, Microsoft Office 2003 and 2007, and Active Directory user profiles. Supported internal computer systems for presses, warehousing, accounting, supply chain, and many other departments within the company. Logged issues and solutions in HEAT issue tracking software.
Software Developer
Quad/Graphics• January 2005 - January 2008
Built, fixed, and maintained PowerBuilder applications. Worked with Sybase and Microsoft SQL Server databases. Drafted design documents and submitted for team approval and execution Maintained quality assurance through code reviews.