Danny Tram
@tramnhatquang
Looking for Entry-Level Software Engineer Positions | Keep Failing and Learning
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Work Experience
Associate Banker
JPMorgan Chase N.A.•  September 2019 - August 2020
I joined Chase for my first Optional Practical Training (OPT) to gain hands-on experiences and financial knowledge about the banking industry. My typical job was to help customers with their daily banking needs and educate them with up-to-date digital and online banking platforms (e.g., mobile, website, ATM). By actively collaborating with a team of eight among bankers and a branch manager, I helped my branch reduce the waiting time (i.e., < 1 min) by 18% and also successfully increased the OSAT (overall customer satisfaction score) by 15% for two consecutive quarters (Q1 2020, Q2 2020)
Education
University of Washington, Bothell
Mathematics, BS•  September 2020 - March 2022
Minoring in Computer Science & Software Engineering (CSSE) Dean's List: Autumn 2020, Winter 2021, Summer 2021, Fall 2021, Winter 2022 GPA: 3.91
Seattle Central Community College
Mathematics, A.S.•  April 2017 - June 2019
Duration: Spring 2017 - Spring 2019 (Break: Winter 2018, Winter 2019) Dean's List: Spring 2017, Summer 2017, Fall 2017, Spring 2018, Summer 2018, Fall 2018, Spring 2019 President's List: Spring 2018, Summer 2018, Fall 2018 High School Diploma received in Spring 2019 GPA: 3.89
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