Pratik Topiwala

Quality&ComplianceConsultant (ITSM)

CIVICA RESOURCE PRIVATE LIMITED•  September 2023 - Present•  VADODARA

Monitored and evaluated quality performance, led Quality Walks and Focus Meetings, coordinated with teams for improvement.

DigitalCommunications Manager

INVESTIS DIGITAL (IDX)•  November 2022 - August 2023•  VADODARA

Managed client communication and project delivery, coordinated with global teams, led content maintenance projects.

GlobalClientSolutionSpecialist

NIELSENIQ (NIQ)•  March 2021 - October 2022•  VADODARA

Liaison between clients and NielsenIQ, managed communication, oversaw process improvements.

Team Leader – Bankruptcy Data Management

AIS INFO BUSINESS SOLUTIONS PRIVATE LIMITED•  May 2016 - March 2021•  VADODARA

Led a team of 30 associates, managed performance, ensured adherence to quality norms.

Data Analyst (Textile Division)

ZYDEX INDUSTRIES•  February 2015 - May 2016•  VADODARA

Analyzed datasets for sales and production reports, managed forecasting.

Process Analyst

TCS (TATA CONSLTANCY SERVICES LTD.)•  May 2013 - January 2015•  VADODARA

Conducted market research and data analysis, managed client communication.

Online Chat Representative(OCR)

E Tech Global Solutions•  July 2012 - May 2013•  VADODARA

Provided customer support for Verizon Telecommunication Services.

Customer Service Representative(CSR)

PINNACLE BPO•  June 2011 - February 2012•  VADODARA

Assisted customers with mortgage loan queries.