Aung Hein

Customer Technical Manager

Ericsson•  October 2017 - January 2023•  Yangon, Myanmar

Project management, Software Upgrade and Update, Feature Activation, Local & Remote Teams Management, Ticket Handling, Emergency Recovering, Reporting & Documentation, Vendor Management, Change Management, Inventory Management, Solution Overview and Implementation Plan, OSS, BSC, RNC, RBS, NodeB, eNodeB Yearly upgrade and ad-hoc update, 99.9% SLA achieved, Preventive Maintenance

Service Delivery Manager

Ericsson•  February 2022 - January 2023•  Yangon, Myanmar

Service Management, Client Relationship Management, Project Management, Vendor management, Local & Remote Teams management, Costing, Budgeting, Repair & Return, Import & Export, Reporting & Documentation, Client Meeting, Project Proposal and Feature Demonstration, 100% SLA achieved, Continuous Improvement

Customer Network Support Engineer

Ericsson•  May 2017 - October 2017•  Yangon, Myanmar

Ticket Handling (CSR), Emergency Recovery, Software Upgrade, Software Update, First Node Implementation, Firmware Upgrade, LTE RAN, WCDMA RAN, GSM RAN, OSS, Software & Hardware Inventory Management

Quality Assurance/Lead

Ericsson•  May 2016 - May 2017•  Yangon, Myanmar

Preventive Maintenance, Project Acceptance and Sign Off, Performance & Analytics, Reporting & Documentation, Training & Quality practices, Inventory Management

Regional Team Lead (Irrawaddy and Kayah Region)

Ericsson•  December 2014 - May 2016•  Yangon, Myanmar

Leading 10-15 Field Service Engineer, Training, Remote Support, Activity Planning, Problem-solving, Operational Efficiency, Cost-control, Monitoring KPI, Coaching, Reporting & Documentation, Coordination, Preventive Maintenance, Corrective Maintenance, Technical & Process Guideline

Field Service Engineer

Ericsson•  May 2014 - December 2014•  Myanmar

#Preventive Maintenance #Corrective Maintenance #Remote Technical Support #Training #Problem-solving #Project Integration #Project Acceptance #Reporting & Documentation