Katrina Thielen

Technical Support Specialist

University of Minnesota•  October 2019 - December 2020

As a Technical Support Specialist student worker, I served as the front-line communication for the University consulting and educating clients. I assisted with technical support, computer repairs, equipment checkout, troubleshooting devices as well as classroom and lab support.

Website Migration Assistant

University of Minnesota•  July 2020 - December 2020

Within my last semester at the University, I was given the title of Website Mitigation Assistant student worker. Weekly meetings and co-hosting Drupal 8 training sessions for new users greatly enhanced my ability to adapt to working remotely. Training sessions ranged from novice to advanced user support with Drupal 8 navigation and design. I routinely transitioned and developed webpages from Drupal 7 to Drupal 8 retaining the attention to detail and user-friendly navigation. While doing so, I documented any inconsistencies found during the week and reported them back to my team for further inspection.

Human Resources Assistant

AaCron Anodizing•  June 2016 - March 2020

As a Human Resources Assistant, I maintained a high level of confidentiality and attention to detail while creating an electronic filing system for the company to utilize and ensure legal compliance. With this, I influenced the creation of an online performance review system that was implemented to enhance productivity and transparency. Routinely, I would collaborate with numerous staffing agencies to recruit new talent and conduct onboarding for temporary employees. Often times I would also be referred to as the on-site technical support when needed utilizing logic-based reasoning and problem-solving skills to troubleshoot devices for the office.

University of Minnesota - Duluth

Computer Science, B.A.•  August 2017 - December 2020

Received a bachelor's degree in computer science with a minor in arts in media in 3 and 1/2 years at the University of Minnesota. Extra-curricular accomplishments include 2019 - 2020 Vice President of Finance for the Panhellenic Council on campus that oversees all sororities present and Vice President of Finance for the Media Arts Club.