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Forecasting Analyst
EviCore Healthcare•  February 2017 - Present
Utilize historical call volume and call handle time data to create robust forecast models, facilitating accurate ( >95%) staffing predictions for future needs. Proactively identify and analyze unexpected trends such as system issues or changes in health plans, ensuring agile adjustments to forecasting models. Incorporate seasonal changes and holiday impacts into forecast models to account for anticipated fluctuations in call volumes providing optimal resource allocation and operational efficiency. Present forecast insights and performance analysis in weekly meetings with operational teams, providing valuable information for decision-making and facilitating proactive planning. Played a key role in the setup and configuration of a company-owned internal team website, similar to SharePoint, to enhance collaboration, knowledge sharing, and document management within the workforce management and planning team.
Education
University of Central Florida
Computer Science, MS•  January 2021 - May 2023
Specialization in Artificial Intelligence Related Coursework: Algorithms on Strings and Sequences, Design and Analysis of Algorithms, Computer Vision, Intelligent Systems: Robots, Agents, and Humans, and Computer Understanding of Natural Language GPA: 3.91
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