SMIT PATEL

Senior Software Engineer

Cityflo•  September 2019 - Present•  Mumbai

Responsibilities - UI Design, API Design, Testing, Development Planning Web Development - Front-end, Astro, Svelte, React, SEO, Analytics Spearheaded the development of https://www.cityflo.com as a part of our rebranding initiative, achieving avg rank of 5 across our targeted keywords and doubling site visits. Heavily leveraged asset optimization, CDN and lazy loading to keep the website cost down while providing the user with high quality resources Ride tracking safety feature for customers who can share it with their close ones before boarding. Reimbursement tracker for our partner corporates to easily track and manage rides used by their employees In-House Ticketing System - Customer Service, Issue Tracking Managing customer inquiries/complaints, reducing inbound call volume and team size, monitoring operational and system-related issues across multiple tickets Mini-CRM - Customer Service, Campaign Management Track of customer activity and communication across multiple channels along with campaign management for rolling out offers and priority updates to the users. Fleet Manager - Fleet Tracking, Fleet Scheduling Group Chat Application - Customer Service, Sockets, Messaging Optimized chat using a single socket connection per user, with message synchronization across tabs to minimize server load QC Tools - Route Management, Ride Management, Data Validation, Compliance Streamlined route and ride management, minimizing data errors and manual checks Driver Management System - Onboarding, Training, Lifecycle Management Tailored for proprietary use cases to optimize driver onboarding, training, and lifecycle management Code Standardization and CI/CD - Tooling, Continuous Integration, Continuous Deployment, AWS, CircleCI

Software Engineer

Logiqids•  October 2018 - August 2019•  Mumbai

Builder and Maintainer Internal Tools, Website and APP - UI Design, API Design, Testing, Development Planning, Web Development, App Development Responsible for implementing intuitive UI designs for kids aged 6-15, reporting system for schools to track their student's performance at the school, intra-school and national level