Anuj Gupta

Associate Software Engineer

RTV Tech Systems Pvt. Ltd.•  February 2024 - Present•  CBD BELAPUR, Navi Mumbai

Deployed and optimized new controls using ASP.NET Core, C#, JavaScript, JQuery, AJAX, and SQL on the Web Forms framework, enhancing operational efficiency and build both normal and bulk file uploads. Secured applications by resolving VAPT issues, achieving 100% security compliance. Engineered automation tools using Python, Pandas, PyODBC, Flask, and Anaconda, automating SQL script comparisons and generating Excel reports, reducing manual effort by 80%. Developed a live dynamic process check utility using dynamic programming, reducing pre-process issues by 70% and optimizing software release cycles by 30%.

Customer Support Associate

Paytm Money•  February 2023 - February 2024•  JABALPUR M.P.

Delivered exceptional customer assistance by resolving queries related to the share market, equity, mutual funds, futures and options, and NPS, leveraging comprehensive financial product knowledge. Consistently achieved a 90% customer satisfaction rate, with feedback highlighting prompt resolution and accuracy.