Moryan Tchoumi

IT Specialist

Boston University•  August 2022 - Present•  Boston, MA

Delivered timely and effective troubleshooting and support for hardware, software, and network-related issues, ensuring minimal downtime for over 32,000 students Addressed and resolved over 1,000 incident reports, ensuring swift response times and minimizing system downtime Identified and resolved network outages, reducing downtime by 2 hours and improving overall network reliability

Software Engineer Intern

Landmark Knowledge Solutions•  May 2024 - August 2024•  Los Angeles, CA, Remote

Collaborated with Landmark Knowledge Solutions, LLC to design a mobile-first website with fluid grid layouts and flexible media resulting in a 5% increase in application engagement for Bilingual Global Citizens. Developed a machine learning model to identify trends in book content and reader preferences to forecast demand and optimize production strategies to improve profits by 2% Boston University Boston,