Tayfun Ashrafli

Quality Control Specialist

Adviva•  October 2024 - Present•  Remote, Lithuania

• Monitored and assessed the quality of Chat, Call, Email, and Ticket processes to ensure high standards of customer service and compliance. • Compiled and analyzed daily, weekly, and monthly performance reports to identify areas for improvement and optimize internal processes and delivered monthly video feedback to agents • Conducted in-depth analysis and translation of chat interactions to facilitate monthly cross-functional collaboration sessions with trainers and team leaders, enhancing skill development and team efficiency.

Quality Control Specialist

Pin-UP Global•  September 2023 - October 2024•  Remote, Poland

• Perform inspections and audits to verify adherence to quality standards. • Create and maintain detailed documentation of quality assurance processes, test plans, and results.

Customer Support Specialist

Pin-UP Global•  February 2023 - September 2023•  Remote, Poland

• I Identify customer needs and help customers use CRM and Admin • Identify opportunities for process improvement and efficiency enhancement. • Respond to customer queries in a timely and accurate way, via phone, email or chat.

Paid Media Analyst

Brief Advertising Agency•  April 2020 - December 2021•  Azerbaijan

• Managed paid media campaigns across multiple platforms including Google Ads, Facebook, Instagram • Analyzed campaign performance data to optimize ad spend and maximize ROI • Implemented A/B testing to identify the most effective ad creatives and strategies. • Collaborated with the creative team to develop compelling ad content that aligned with brand messaging.