tavati vandana

Database developer

Onpassive Technologies•  January 2021 - Present

Designed and implemented database tables, structures, schema based on project requirements. Developed and optimized SQL queries for integration with other applications, and created triggers and scripts for application development. Managed and created stored procedures and views to support application logic and data processing. Coordinated with the DBA team to manage tables, indexes, database links, and privileges. Enhanced query performance and reduced response times through performance tuning and optimization. Provided production support by troubleshooting issues, reviewing recurring problems, and applying permanent fixes. Collaborated with customer production support teams for issue resolution.

Technical Support Engineer

Tech Mahindra•  August 2018 - January 2021

Providing access through Service Request Fulfillment which is required for the Clients. Raising the service requests and Incidents. Managing the Queue with the request flow. Handling the Escalations. Working with Active Directory, office suite, Workday, and Service now( ticketing tool). User profile creation and management for 150+ applications. Coordinate end-user issues with internal support teams as necessary. Coordinate activities with various stakeholders like the development team, business team, infrastructure team, and offshore team. Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements.

Technical Support Analyst

HCL technologies•  January 2018 - August 2018

Provided technical assistance to users on inbound telephone tech support calls. Used remote access to perform troubleshooting when needed. Walked users through step-by-step processes for troubleshooting hardware issues. Used to troubleshoot & if not resolvable at L1, used to create tickets & dispatched it to the L2 team for further action on the case.