Tara Celesta

Customer Success Manager

Unified Practice•  September 2017 - October 2019

• Managed customer lifecycle with superior problem-solving skills, ensuring efficient customer onboarding, adoption, expansion, and renewal, all while maintaining churn under 1%. • Discovered and evaluated customer data to develop a customer health metric tracking system. This gave me the ability to provide key business insights and successfully identify and save at-risk customers. • Collaborated with the product development team to improve the platform's health informatics by providing customer insights and customer data analysis, increasing revenue expansion by 20%. • Effectively managed multiple projects simultaneously with minimal supervision by having reliable decision-making skills and proven integrity. • Built and maintained relationships with 1,500 clients through my warm interpersonal skills, becoming the customer's preferred and trusted resource.

General Assembly

Data Science, B.Tech•  September 2020 - December 2020

12 week, 480+ hour educational program to strengthen Data Science skills including Python, SQL, data cleaning, data visualization, regression models, classification models, web-scraping, APIs, NLP, advanced supervised learning, unsupervised learning, time series analysis, statistics, and presentation skills.