Taha Malampattiwala

Implementation Analyst

Inflight Dublin•  January 2022 - Present•  Dublin, Ireland

Developed and implemented Inflight Entertainment (IFE) systems for international airline clients, ensuring a seamless user experience and optimal entertainment content delivery. Configured user interfaces to enhance passenger engagement and satisfaction. Collaborated with cross-functional teams to set up and maintain the Everhub server, guaranteeing efficient and reliable system performance. Conducted extensive quality assurance testing on client deliverables, ensuring high-quality and error-free systems. Assisted in the creation of training documents for clients and internal staff, facilitating smooth onboarding and software release updates. Provided exceptional support to clients, addressing inquiries and resolving issues promptly. Demonstrated strong attention to detail and organizational skills in all aspects of the implementation process. Leveraged web technologies and software development tools (Github, JSON, JavaScript) to enhance system capabilities. Utilized Atlassian Suite (JIRA, Confluence) to streamline project management and collaboration. Exhibited a deep understanding of supply chain procedures, contributing to efficient asset management and tracking. Analysed data stored in Elasticsearch using statistical techniques and data mining methods to identify patterns, trends, and actionable insights. Designed and developed interactive visualizations using Kibana, presenting data analysis results through dashboards, charts, and graphs. Generated regular reports and ad-hoc analyses, effectively communicating data insights and findings to stakeholders. Collaborated with cross-functional teams to understand business requirements and translate them into data analysis tasks.