sylvain Kamdem

IT support specialist

Cameroon Ministry of Tourism and Leisure •  October 2017 - March 2019

1) Hardware and Software work  Asset management for assigned IT equipment.  Diagnosis and troubleshooting of technical issues either on the spot or remotely for various equipment (desktops, laptops, mobile devices, and printers)  Regular maintenance of computer hardware and software upgrades/installations.  Device monitoring, inventory and tracking; (location, status, ownership, activity whitelisting and blacklisting of specific equipment)  Optimize the functionality and security of mobile devices within the enterprise while simultaneously protecting the corporate network.  Monitoring the computer network connectivity  Assisting coworkers with issues such as troubleshooting software/hardware problems occurring during use of their computers.  Pre-defined Wi-Fi and Hotspot settings over switches and routers  Updating equipment, applications, functions, or policies in a scalable manner 2) Procedures  Enforcement of procedures/policies (e.g. use and regular change of passwords; data encryption, regular antivirus software updates, strong firewall settings)  Control, secure and enforce policies on smartphones, tablets and other endpoints regardless of OS (Android, iOS, Windows Blackberry devices etc.)  Compliance Policies/Rules  Educating users on cybersecurity best practices (securing their social media profiles, avoiding saying compromising things over the publicly accessible pages. Restricting access to their pages)  Safe email client use (e.g. spam filtering their emails, password protecting attached files, emails forwarding techniques for when absent, IMAP/POP server side parameterizing of the account for remote monitoring of activities)  Configure router bandwidth allocation policies at different organizational layers  Blocking/Allowing certain sites over the network.  Ensuring that diverse user equipment is configured to a consistent standard / supported set of applications, functions, or corporate policies 3) In relation to coworkers and other staff  Respond to user requests for technical support on a variety of platforms : MacOS, Windows, and iOS devices. (Smartphones, tablet computers and laptops) and on a variety of technologies through email, phone calls, or direct messages  Ensure that users use applications in a consistent and supportable manner  Regular staff communications on technology optimization and IT security best practices  Training staff in proper use of equipment and software  Follow up with users to ensure technical issues have been resolved  Overseeing college students on academic internship within the organization 4) Regarding personal development and other activities  Attend regular seminars sponsored by the organization for IT training/skills updating on recent technological advances, complementary software and procedures.  Public contract sub-commission member: Producing evaluation reports for recommending the best software solutions after comparing several companies’ technical and financial tenders for the procurement of software solutions for the public office.

Oita University

Computer Science & Engineering, ME•  April 2005 - March 2010

 April 2007 – March 2010, Some PhD courses at the Faculty of engineering, Computer Sciences and Intelligent Systems Department, Oita University, Oita, Japan Activities (besides coursework and lectures):  Designed and developed algorithms and software components resulting in four (4) papers published (See below section RESEARCH PUBLICATIONS)  Developed various controllers in the Webots environment (robotics computer simulations software, C programming) embedding algorithms developed for robotic control over several projects with the real KHEPERA robot of CYBERBOTICS Ltd. (educational robotics company). Examples: the LEGO MINDSTORMS robot fitted with a camera above for recognition of its vicinity, the KHEPERA robot of CYBERBOTICS Ltd. (educational robotics company) fitted with a front camera and an arm for seizing small loads. Both robots were respectively tested in specially built enclosures.  2007 Master of Engineering in Intelligent Information Systems, Oita University, Oita, Japan. Activities (besides coursework and lectures): Teaching Assistantship for the undergraduate course of robotics, Faculty of Engineering, Oita University (October 2006~ March2007)  Assisted undergraduate students in testing their controllers (programmed in Java and C language) on various robots for simple tasks like obstacle avoidance etc.  Oversaw a dozen of undergraduate students’ projects, assisting them in writing their reports and presentation material for the final defense.