Sydam Gayathri

Platform Analyst

Quotient Technology Inc•  March 2023 - March 2024•  Bangalore

Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures. Provided 24/7 support for web and client-based applications, file and data feeds and batch processes to prevent impact to business. Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases. Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues. Automated repetitive tasks using Python scripts, increasing efficiency within the team's workflow processes. Script automation for every requirement which may be for our team and supporting client with issue and providing solution within a stipulated time and developing scripts/tools to help the work to go swiftly. Saved time and resources by identifying and fixing bugs before product deployment. Analyzed existing SQL queries to identify opportunities for improvements.