Syahiran Ridohan

DECISIONING ANALYTICS SPECIALIST

CelcomDigi Berhad•  January 2022 - Present•  Petaling Jaya, Selangor

Developed and maintained a recommendation engine for BTL offers to enhance customer engagement. Created and updated a postpaid churn model for businesses, providing monthly insights and actionable strategies. Built and automated multiple reporting dashboards for stakeholders across various departments, improving data accessibility and decision-making. Designed and implemented a data ingestion pipeline to efficiently transfer raw data to the data warehouse for end-user access. Contributed to the UAT for private cloud migration project, facilitating the transition from on-premises to cloud infrastructure. Improved the curated dataset regularly, ensuring it remains widely accessible and user-friendly for frequent access. Developed an anomaly detection system for rebate drops, generating daily reports to identify and notify stakeholders of any discrepancies, enabling timely intervention.