Shivam Sahu
@supershivam503
ASE@ServiceNow || CSE'23@IIT Patna
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Work Experience
Associate Software Engineer
ServiceNow•  July 2023 - Present•  Hyderabad
Developed an internal whiteboard tool using Service Portal, increasing employee productivity by 20% and improving collaboration efficiency by 30%. Integrated new capabilities such as real-time collaboration into the whiteboard using REST APIs and ServiceNow Spokes.
Software Developer Intern
ServiceNow•  May 2022 - July 2022•  Remote
Worked on the development of Robot Integration Framework to integrate ServiceNow instances with TemiRobo. Developed an Android app using Java and Android Studio for the implementation of various use-cases and testing purposes.
SWE Solver Intern
ByteLearn•  January 2022 - April 2022•  Remote
Worked with Solver team to help the student solve the problem step by step, providing hints when required. Built interactions for a solve-along chatbot using Low Code Platform, Python, JSON and Jinja.
Software Engineer Intern
Dave AI•  October 2021 - December 2021•  Remote
Worked on the Spell-Checker project to improve the accuracy of Customer’s response states. Built conversations for 3D-Virtual Avatars and chatbots using JSON and Python.
Education
Indian Institute of Technology, Patna
Computer Science & Engineering, Bachelor of Technology in Computer Science•  July 2019 - May 2023•  CGPA: 7.51
R. N. Tagore Senior Secondary
Intermediate•  May 2016 - April 2018•  Percentage: 92.4
