Connor Wallace

Retail Sales/Service Advisor

Automotive Restyling Concepts•  July 2019 - Present•  New Hope, MN

Represented the company in a professional, helpful, and friendly manner. Assisted customers with product inquiries through consultative selling techniques. Worked with sales teams to cooperatively manage all incoming sales transactions, as well as service coordination and scheduling. Maintained retail accounts and kept them informed with sales support and new products. Captured all necessary information to support both inbound and outbound sales efforts. Attended team meetings, learned and contributed to agenda topics and problem solving. Cooperated with department teams to promote the customer’s seamless journey throughout the planning, installation, and transaction process. Worked to achieve individual and department sales goals. Responded to customer inquiries in a timely and professional manner. Resolved customer issues successfully in accordance with established guidelines. Communicated with department managers and direct supervisor of all resolved and unresolved issues. Sourced new sales opportunities through inbound lead follow-up via social media inquiries and outbound cold calls and other forms of communication. Communicated accurate information and always promoted brands/services with honesty and integrity. Continuously worked to improve personal knowledge base, as the aftermarket industry is constantly growing. Became an educated ambassador for various aftermarket industry brands. Networked with forerunners in the automotive aftermarket industry via local events, as well as through the SEMA Professional Restylers Organization. Performed other duties as assigned such as answering phones, event staging, show floor staging, and community involvement in automotive meets, rallies, and enthusiast clubs. Generated, edited, published, and shared engaging content on a regular basis across company’s various social media channels.

Parts Consultant

Lupient Kia•  August 2018 - Present•  Brooklyn Park, MN

Completed special order part request for any parts that need to be ordered for the customer. Communicated with customer on the status of any parts ordered and notified them upon delivery to the dealership. Performed other duties as assigned. Communicated with staff and customers in a friendly and professional manner. Followed all company safety policies and procedures. Understood and followed federal, state and local regulations applicable to industry. Answered phone calls, provided price quotes and other information. Reviewed body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provided high level service to internal and external customers. Pulled and filled orders from stock. Maintained a weekly bin checks to ensure accuracy of stock. Notified parts manager of out-of-stock parts or shop materials that need immediate attention. Located out-of-stock parts from outside source and submitted an emergency order, if necessary. Made sure all internal requests for parts are billed on service repair order. Received payment from retail customers or obtained credit authorization. Set up orders for daily shipment, delivery, or pick-up.

Sales/Shipping/Receiving

Toyota Lift of Minnesota•  April 2016 - June 2018•  Brooklyn Park, MN

Distributed parts/supplies at counter and posts parts to work orders on computer. Assisted in shipping and receiving by unpacking/packing boxes. Stocked parts on shelves. Unloaded trucks and signed for shipments. Inspected for damage and returns if necessary. Conducted physical count of parts/supplies for cycle inventory. Advised Parts Manager of stock outages and low stock problems based on inventory system data or visual inspection. Maintained a clean and safe work area. Fulfilled daily parts orders. Stocked and posted incoming orders. Processed daily stock orders. Notified appropriate parties when special order parts arrive. Served as back-up for parts manager for inventory functions. Updated electronic parts files. Provided necessary information to the warranty department to allow prompt filing of parts warranties. Managed parts projects for inventory, inspections, and general sales in correlation with OSHA regulations. Facilitated meetings with managements and district supervisors. Communicated with finance department regarding purchases, stock orders and warranty items. Assisted in touring district managers and Toyota executives during times of inspection and open houses. Facilitated the expansion of the parts and shipping department to an up and coming location.

Delivery Driver, Retail Counter Sales/Key Holder

NAPA Auto Parts•  August 2015 - April 2016•  Plymouth, MN

Built long-term relationships with the customers. Drove throughout the metropolitan area using maps and directions. Utilized both manual and automatic transmission vehicles. Handled cash charge transactions correctly and core/part returns appropriately. Maintained a distribution log or tracking system to record all deliveries/pickups made. Lifted merchandise up to 60 lbs for deliveries. Inspected, protected and maintained company assets, merchandise, vehicles, building and people. Retail Counter Sales/Key Holder: Brought customer focus and high energy to our fast-paced stores. Operated a cash register and navigating computer and paper catalog systems. Worked towards continuous improvement with our in store processes and procedures. Retained customer satisfaction by assisting customers with identifying parts, providing quotes and processing orders. Maintained warehouse and show room inventory accuracy. Stocked Warehouse and Parts Department showroom with parts and supplies. Informed customers of any updates and service bulletins supplied by manufacturers. Fulfilled sales orders, which included: tracking, shipping, delivery (dispatch) and complete invoicing for processed orders. Shipped and received of freight for Parts Department related supplies and equipment. Accomplished warranty administration on parts for all manufacturers. Executed freight claims for damaged goods.