Franz Steven Labawan

Production Support - Configuration Analyst

Emerio•  June 2019 - March 2020

Part of a Production Support team for a healthcare utilization management system whose responsibility is to ensure the business rules hosted in a third-party tool called InRule match the signed-off business rules document. The business rules contain fixed set of rules that have SQL statements and workflows that run the data manipulations of the system outside the application code.

Technical Support Analyst

Willis Towers Watson•  November 2015 - May 2019

* Set up and maintain .NET web applications, desktop applications, as well as diagnose and correct application issues relating to application deployment and configuration. * Providing Tier 3 support for internal User Acceptance Testing (UAT) and Production environments for both internal and external clients. Daily work interactions include dealing with business analysts, software developers, corporate IT, and Project Managers in order to ensure the proper function of various applications.

Release Analyst

Willis Towers Watson•  October 2013 - October 2015

Employed under the Global Resource Center. Member of the Release Management Team who provides support to various products being developed by the Product Development division. The position requires the following: - Set up and maintain web applications, desktop applications, as well as diagnose and correct application issues relating to application deployment and configuration. - Provide Tier 2 support for user acceptance testing and production environments for internal and external clients. - Work with business analysts, software developers, corporate IT and project managers to ensure proper function of various applications.

Junior .NET Developer

Micro-D International•  June 2012 - October 2013

Employed via Micro-D International Inc and is currently working as an external consultant assigned in ABS-CBN. Deployed in the IT - Subsidiaries Group, the primary function is to provide application support for various ABS-CBN subsidiaries like Star Cinema, Property Management, among others; and do development tasks, leveraging in the .NET framework (C# and VB .NET). Aside from coding tasks, I've been doing several other support activities like executing first-level Quality Analysis, review/amend existing documentation (i.e. Functional Requirements), and relay issues encountered to the Business Analysts and/or Account Managers.

.NET Junior Software Engneer/Analyst

Volenday LLC•  February 2011 - May 2012

Worked as .NET developer for 1 year and 2 months. Assigned in the Accenture MC Manila team, the main task was to participate in the software update/customization of a project management application for some of the Fortune 1000 companies. The system relied heavily on the .NET framework, also using some 3rd-party controls to encourage compliance and promote productivity. Other than development tasks, majority of work accomplishments came from Quality Analysis tasks due to lack of manpower to offer such services and the frequent rapid requirement schedule changes that have an adverse effect on deployment; also with the job description that forces everyone to take multiple duties apart from software development. I was able to work with offshore Accenture's and Avanade's Business Analysts and arrive at consensuses at desired times in terms of software testing and requirements review.