Steven Hatch

Market Analyst

Zillow•  June 2019 - January 2022

· Incorporate data from the subject property, neighborhood, recent sales, and other internal data (ex. Zestimate, appreciation models) through personally managed Salesforce queue to assess value · Operate financial models embedded within Excel to perform underwriting · Collaborate with market stakeholders through Slack to ensure homes are priced in-line with Zillow Group vision · Maintain working knowledge of pricing tools developed by internal partners; provide feedback and recommendations for process and tooling improvements (ex. DevOps bug bash)

Connections Specialist

Zillow•  January 2018 - June 2019

· Performed quality connections between consumers and real estate agents while adhering to continuously updating processes and procedures · Prioritized inbound calls and texts to troubleshoot an average of 255 cases per day

Data Analyst

SoundHound Inc.•  November 2015 - March 2018

· Analyzed audio samples for types of noise, demographics of speaker, and grammar, to be input into the Hound voice recognition platform for improvement of machine learning

Customer Support Representative

Big Fish•  April 2017 - January 2018

· Utilized Zendesk and custom built PhraseExpander library to provide email assistance to players and high-spend VIP clients on billing and in-game concerns ranging across website content and mobile apps · Recognized as a top performer by solving 70+ tickets per day while exceeding QA standards for all quarters of employment

Content Specialist

Postmates•  May 2015 - October 2015

· Conducted market specific research to prepare the platform for launch in cities nationwide · Created and maintained consumer-facing catalogs of high value merchants (ex. Coach, James Perse, Lemonade, and Taco Bell)

F&B / Projection Supervisor

AMC Theatres•  October 2014 - May 2015

· Directed weekly profit analysis of inventory and stock replenishment through hard count and Excel · Lead 70+ associates during each shift to ensure quality operation · Managed content maintenance and file organization of digital projection library server