Sai Srinivasa Varma Kunadharaju

Assistant System Engineer

Tata Consultancy Services•  August 2020 - August 2022•  Hyderabad, Telangana, India

Streamlined support system within ServiceNow, resolving over 300 client issues monthly and increasing resolution efficiency by 40%. Monitored and managed system operations, ensuring optimal performance and troubleshooting issues as they arose. Enhanced database management using customized SQL scripts, improving system efficiency by 20% and user response times. Performed system enhancements, successfully resolving 95% of issues through root cause analysis and maintaining documentation on SharePoint and JIRA. Developed backend Java scripts to automate data entry from Excel files, reducing data entry time by 40% and improving data accuracy.

Data Analyst Intern

Axiom IO IT Services Pvt Ltd•  April 2017 - April 2019•  Hyderabad, Telangana, India

Enhanced data quality by 30% and increased forecasting accuracy by 20% through comprehensive data cleaning, processing, and analysis to identify trends and patterns. Developed and deployed Tableau and Power BI dashboards, improving data accessibility and reducing reporting time by 25%. Delivered detailed analytical reports and presentations, facilitating a 40% improvement in stakeholder decision-making processes. Collaborated across teams to address business requirements with data-driven solutions, enhancing project efficiency by 35% and contributing to a 15% revenue increase.