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Software Development Manager
AMDOCS•  September 2020 - Present
Managerial: • Managing team of 40 people spread across various projects/modules. • Project Planning, schedule & progress tracking • Enable the team to grow by providing and scheduling necessary training. • Recruiting/interviewing people for the company. • Consistently provide feedback during recurring one to one session with team members to enable them to achieve their goals. • Developed work methodologies and processes to reduced overhead and improve efficiencies, e.g. implemented LEAN and improved team efficiency by approximately 25% in a year. Optimized resource utilization with automated processes. • Bring major improvements in all the KPIs (Effective productiveness, backlog, incoming incidents, and aging incidents) that lead to the stability in the production and reduction in the incoming incidents. Technical: • Support technical groups in understanding requirements and developing solutions. Present design solutions to business owner and identify gaps, and trade-off features to create value and meet launch timelines. 2 of 3 • Conduct special review sessions with delivery, testing and production support teams for critical CRs and provide inputs to capture escaping defects at earlier stages of SDLC and thus enable the team to deliver quality products to client. • Track project issues and adjust design and mitigate risks as unknowns are determined. Partner with cross functional teams to identify unknowns well in advance. Present executive summary to leadership team on current project issues and mitigation plan. • Provide production support and lead the outages call in order to engage all the impacted application and provide quick turnaround, effective solutions and regular updates to all the stakeholders. • Designated as an OMS, Ensemble Billing, AR and CSM Expert for T2 team, ensuring smooth production roll out. • Focal point for Below areas in production area: a. Upcoming Microservices implementations. b. Thread dump related issues. c. New CR development
Education
University of Mumbai
Computer Science & Engineering, BE•  April 2006 - July 2009
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