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Work Experience
Software Engineer
Amazon• March 2018 - Present
Designed and implemented real-time call streaming feature in Amazon Connect which let customers take real-time decision on an on-going call and build solutions on top of that such as sentiment analysis, call transfers etc. Designed and built the load-balancing feature for Amazon Connect product which led to balance the load of customer calls between different application hosts. It reduced a lot of extra cost incurred due to inefficiency of the elastic load balancer. Implemented and executed a load test to check the limits of our system and product. Added multiple features to enhance customer experience for both inbound and outbound calls and worked on fixing the bugs raised by customer in the product. Mentoring new team members on on-boarding into the project and supporting them on their queries.
Senior Software Engineer
Sopra Steria• 2013 - 2016
Education
State University of New York at Buffalo, Buffalo
Computer Science, MS• 2016 - 2017
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