Soumyadeep Dey

Technical Support Engineer

Wipro•  November 2019 - November 2020

• Regularly meeting with users from the client sites for analyzing and resolving the computer systems errors, workflow errors and permission issues. • Managed quality assurance program, including on-site evaluations with internal audits of client applications and software security systems. • Monitoring and troubleshooting application (both online & offline) performance to identify potential bottlenecks and develop solutions. • Installing and managing file servers, print servers and application servers. • Maintaining flexible schedule and resolving issues with knowledgeable support and quality service.