Hakimuddin sohangpur

Software Engineer

Arthink•  March 2024 - Present•  Hyderabad

Ticketing System: Integrated external systems, including bot builder. Developed custom features like multi-assignee support, sentiment analysis of ticket conversations, and live chat functionality. No-Code AI Bot Builder: Enhanced bot builder with new features: payments, card components, barcode/Qr code generation, file uploads, live chat, voice-to-text, and video bots. Improved core functionalities like session restart, session timeout, and video bot features. Integrated various platforms (e.g., Trudesk, Make.com) into the bot builder. Incorporated AI capabilities into the bot, enabling third-party API calls within the platform.