Sobhy Farag

BI & MIS Analyst and Reporting

Raya CX•  February 2024 - Present•  Cairo

Automate reporting processes using power BI service, (Python, SQL, and Excel); Generate timely reports and support new project development; Analyze CSAT and EU feedback to identify trends and opportunities for improvement; Recommend actions to optimize operational KPIs and maximize service offerings.

Statistics Instructor

•  June 2023 - Present

Teach university students statistical models and techniques, including ANOVA, correlation, regression analysis, and Chi-Square applications; Instruct students on design and analysis of experiments, mathematical statistics, and probability; Equip students with skills to apply and interpret models using Excel and SPSS.