sindhu jeendru

Senior Software Engineer

CGI•  May 2017 - Present

Review and analyse change requests to determine the scope of work and estimate the level of effort for application changes. Writes detailed technical specifications for changing application components based on business requirements and high level designs. Provides problem resolution support, specific to application issues; identifies and resolves problems in application software, coordinating with application users to determine symptoms and ensure accurate problem definition.

Software Engineer

Tech Mahindra •  January 2014 - May 2017

As the Team Member, was involved in the in coding, testing, work allocation few times, user communication and documentation related to various bug fixes and few enhancement projects related to MUST. I am involved Production Support - this includes monitoring of system jobs, attending the special Year-end, quarter-end and month-end job processing, sending abend reports and system availability reports. Resolves any issues and incidents concerning the daily operations of above mentioned Financial Applications systems  Bug-fixing – Fixing system bugs and related change management. User queries – Answering the queries on application to  user by checking the Programs and the Application