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Certifications
Work Experience
Help Desk Analyst
QUALITY• October 2022 - May 2023
In charge of responding to tickets and investigating issues reported by customers through Jira and collaborating together with the developer team to solve it. Some of these problems were systemic, including maintenance, support, migration, integration and development, another part consisted of technical problems of the most several.
PHP Developer
CRM Services• March 2022 - August 2022
Development and updates of management systems, my main role was to assist in the development, maintenance and migration of external clients' HR portals and implementation of functionalities in the internal system of the company itself
Education
Faculdade de Tecnologia de Americana - Fatec
Information Technology, BE• February 2017 - November 2022
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