Shubha lakshmi.J

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Scholar trainee
Wipro• March 2023 - Present
Analyzed incident management data using SQL & Excel, reducing system downtime by 30%. Created automated Power BI dashboards for tracking IT incidents, improving response times by 20%. Assisted in data-driven decision-making by extracting insights from ServiceNow reports and presenting trends to management. Developed Excel-based reporting solutions that streamlined escalation tracking, reducing manual errors by 15%.

New Horizon College, Kasturinagar
Bachelor of Computer Applications(BCA)• January 2019 - January 2022• CGPA: 9.6

SQL

Data Structure

Power BI

Advanced Excel

Python(Intermediate)

Java

C++