Shubham Tandan

Application Development Associate

accenture•  October 2021 - January 2023

•ServiceNow admin role comprising of dealing with ongoing BAU activities. •Worked on update sets, scripts, E-mail notifications as a part of customizing the SNOW. •Created reports, dashboards, workflows, data imports for incidents /problems / service requests and change request. •Configure User Accounts, Groups & Roles. •Troubleshoot complex problems and provide customer support for application issues. •Responsible for the optimal operation of the environment by actively investigating issues and solving problems before they occur. •Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system. •Coordinate with business owners for modifications and changes in ServiceNow •Develop, maintain and publish documentation regarding use of Service Now enhancements.

PES Modern College of Engineering, Pune

Electronics and Telecommunication, BE•  August 2016 - April 2021

cgpa - 7.74