Shubham Shetty

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Quality Engineering Analyst
Accenture Pvt Ltd• December 2021 - Present
- Proficient in Excel for data manipulation and generating reports. - Utilized advanced Excel features to extract, clean, and process data for insightful analysis. - Created automated Excel files using formulas, significantly reducing manual report generation time. - Supported maintenance and patching for various systems and applications. - Strategically resolved high-priority incidents, ensuring uninterrupted business workflows. - Monitored critical workflows daily, ensuring smooth operations during financial year month ends. - Regularly delivered accurate business reports to clients, demonstrating professionalism and effective communication. - Assisted Automation team by providing documents for bot creation, enhancing process efficiency. - Proactively monitored system health and promptly resolved issues to optimize performance. - Conducted Knowledge Transfer sessions, sharing expertise and helping junior teammates improve their skills. - Committed to a 24/7 rotational shift schedule, providing uninterrupted support to critical operations, including weekends.